Letter: A good neighborhood store
by Shannon Weckman
Apr 14, 2011 | 2449 views | 2 2 comments | 7 7 recommendations | email to a friend | print

I would like to comment on last week’s letter, titled “Stores should be good neighbors” (Patricia Davies, Page 6), which discussed an incident at a grocery-prescription store in Felton. I have been a customer of the store for over a decade. Over the years, I have found them to be very polite, helpful and professional, and as a result, I do nearly all my grocery shopping there. There have been many occasions when I needed assistance or had a question. They have always provided outstanding customer service, and the store manager is always willing to assist a customer.

When I enter the store, I am uplifted by the positive and welcoming environment. They work hard to ensure products are in stock and the store is a clean and pleasant place to shop. I love them and consider myself lucky to have such a wonderful store in my neighborhood. I hope you feel the same.

Shannon Weckman, Felton

Comments-icon Post a Comment
New Leaf or What
April 22, 2011
Let's call a spade a spade - or is it not this store?
Laura Martens
April 14, 2011
I feel the same way about that neighborhood store. But OUR positive experiences in no way mitigate or invalidate Patricia's experience.

I hope that the store addresses their staff and manager about the complaint and gain some understanding about how to communicate better with customers when issues arise.

It would also be cool if Patricia gives the store another chance or clearly explains her complaint to the store owner so that they can move on it.

We encourage your online comments in this public forum, but please keep them respectful and constructive. This is not a forum for personal attacks, libelous statements, profanity or racist slurs. Readers may report such inappropriate comments by e-mailing the editor at pbeditor@pressbanner.com.